Carol D. White
Director of Account Management
Carol White is the Director of Account Management, where she provides direction and leadership for the team designed to enhance services to Word & Brown brokers and their clients. The department goal is to provide a single point of contact for brokers in search of the right answer to a diverse roster of topics – helping improve client retention for brokers.
Account Management handles general group, plan, and coverage change inquiries. Under Carol’s leadership, the department also responds to questions regarding technology, provider searches, billing, claims, and commissions queries, as well as compliance questions.
Carol began her career at Word & Brown in the COBRA administration department in 1993. She earned a series of promotions and eventually led a 60-member team in the COBRA and Flexible Spending Account departments. In 2014, she took over leadership of Corporate Licensing and Commissions. She transitioned back into operations in 2017 to begin development of the Account Management department.