• 1980s
  • 1985

    When It All Started

    Word & Brown Insurance Administrators is founded.

  • 1986

    Word & Brown #1

    Word & Brown becomes the nation's largest independent small group health distributor.

  • First COBRA Administrator

    Word & Brown creates a COBRA division, becoming the first company in the nation specializing in COBRA compliance and administration.

  • 1990s
  • 1990

    Flex Administration

    Word & Brown introduces a Flexible Benefit Plans division to assist businesses with Section 125 Flexible Benefits administration and disbursements.

  • 1996

    Private Exchange Introduced

    Word & Brown establishes CaliforniaChoice, the largest multi-carrier, private small group health insurance exchange.

  • 1999

    300+ Employees

    Word & Brown and The Word & Brown Companies surpass 300 employees, with service locations throughout California: Orange, Los Angeles, San Diego, and San Jose.

  • 2000s
  • 2001

    Web COBRA

    Word & Brown launches Web-based COBRA services.

  • Entrepreneur of the Year

    John M. Word III and Edward J. “Rusty” Brown, Jr., co-founders and managing partners of Word & Brown, are awarded “Entrepreneur of the Year” by Ernst & Young.

  • 2003

    CONEXIS Launched

    Word & Brown establishes CONEXIS, a nationwide benefits administrator; it combines COBRA and Flexible Benefits divisions in operation since 1986.

  • 2004

    Ontario Office Opens

    The General Agency expands its service by opening a fifth office – in the Inland Empire region of Southern California.

  • 2005

    Employment Surpasses 700

    The Word & Brown Companies employ more than 700, with offices in Orange, Los Angeles, Ontario, San Jose, San Diego, and Dallas, and staff located across the country.

  • 2006

    Online Quoting

    Word & Brown Quoting Online is introduced; new website-based quoting engine enables brokers to compare all health plans, rates, and benefits, and create customized proposals instantly.

  • 2007

    Providence Center Opens

    The John Word & Rusty Brown Hearing Aid Center opens at Providence Speech and Hearing Center in Orange, Calif., in honor of John M. Word III and Edward J. “Rusty” Brown, Jr.

  • Nevada Office Added

    Word & Brown expands its service to Nevada and opens a new regional sales and marketing center in Las Vegas.

  • New Agency Management Tool

    AgencyWow, a no-cost agency management system for brokers, is introduced.

  • Prescription Savings Card

    The California Rx Card, a prescription drug assistance program, is introduced. The no-cost card offers Californians savings of up to 75% on prescriptions at more than 50,000 chain and independent pharmacies nationwide.

  • 2008

    Nevada Rx Savings Card

    The Nevada Drug Card is introduced, offering Nevadans prescription drug discounts of up to 75% at more than 50,000 pharmacy locations across the country.

  • 2009

    Client HR Services

    HRWow, an online human resources administrative services program designed to help employers save time and money, is introduced; Word & Brown brokers are able to offer the program to clients at no cost.

  • 2010s
  • 2012

    New Division Launched

    Word & Brown establishes the Word & Brown Individual Division, working with brokers focused on the Individual and Family Plan (IFP) and Medicare marketplace. (This field marketing organization was subsequently rebranded as Word & Brown Brokerage in 2015.)

  • New GA Leader

    Jessica Word is named president of the Word & Brown General Agency.

  • 2014

    Expanded Quoting

    Word & Brown expands its quoting capabilities, giving brokers the ability to quote from virtually anywhere using a desktop, laptop, tablet, or mobile device. WBQuote offers automatic plan mapping, automated plan comparison with highlighted differences, customized quote output, and multilingual benefits spreadsheets.

  • CONEXIS Sold

    The Word & Brown Companies complete the sale of employee benefits administrator CONEXIS to WageWorks, Inc.

  • 2015

    Advertising and Website Awards

    Word & Brown’s "Say the Word" print advertising campaign earns a Bronze Stevie® Award in the international American Business Awards competition. The same campaign earns a 2015 American InHouse Design Award from Graphic Design USA and Honorable Mention in the Advertising category in the Insurance and Financial Communicators Association (IFCA) 2015 competition.

    Quotit Corporation’s website earns a 2015 Gold Stevie® Award from the American Business Awards. The website also earns an American InHouse Design Award in the Internet/Intranet Design category from Graphic Design USA.

  • Executive Recognition

    Jessica Word, president of the Word & Brown General Agency, is awarded a Bronze Stevie® Award in the international Stevie Awards for Women in Business.

  • NAHU Leadership

    Word & Brown University Vice President Don Goldmann is elected president of the National Association of Health Underwriters (NAHU), which represents more than 100,000 licensed health insurance agents, brokers, general agents, consultants, and benefits professionals in America.

  • General Agency Celebrates 30 Years

    Word & Brown General Agency marks its 30-year anniversary as a leader in the development and distribution of health benefits and other insurance solutions to employers, individuals, and families through licensed brokers.

  • National Philanthropy Day Honor

    The Orange County Chapter of the Association of Fundraising Professionals names John Word, Rusty Brown, and The Word & Brown Companies as Outstanding Corporation Honorees for 2015. They were honored on National Philanthropy Day, in recognition of their ongoing support of Providence Speech and Hearing Center in Orange, California.

  • 2016

    Private Exchange 20th Anniversary

    CaliforniaChoice, the state’s first private, multi-carrier health insurance exchange, celebrates 20 years as the authority on employee-choice health care for businesses with one to 100 employees.

  • Charitable Giving Recognition

    The Orange County Business Journal recognizes John Word and Rusty Brown, co-founders of Word & Brown and The Word & Brown Companies, as standout philanthropists in the publication’s 2016 Giving Guide

  • Rx Savings Exceeds $439 Million

    The California Rx Card celebrates $397,560,001.86 in prescription drug savings to California cardholders since the program launch in 2007. The Nevada Drug Card celebrates $41,803,844.65 in savings to Nevada cardholders since 2008. The two programs offer savings of up to 75% on prescription drugs at more than 50,000 chain and independent pharmacies nationwide.

  • 2017

    Word & Brown Adds Kaiser Permanente to Small Group Quote Offering

    The new agreement further deepens Word & Brown’s roster of leading health insurers serving the small business market in California. It gives brokers access to all of the top carriers through one general agency.

  • 2018

    Jessica Word Recognized by Employee Benefit Adviser as One of 2018 Top Women in Benefit Advising

    Jessica Word, president of the Word & Brown General Agency, is named one of the “Top Women in Benefit Advising” for 2018. Following a month-long nominating process, she joins 19 other women nationwide selected by the editors of Employee Benefit Adviser (EBA) for this annual industry recognition.

  • 2019

    Word & Brown General Agency Achieves HITRUST CSF® Certification

    HITRUST CSF Certified status demonstrates Word & Brown’s systems have met key regulatory requirements and industry-defined requirements and the organization is appropriately managing risk. This achievement places Word & Brown in an elite group of organizations worldwide that have earned this certification.