Privacy Policy

Word & Brown Privacy Policy

This Privacy Policy was last updated on December 4, 2018.


Word & Brown Insurance Administrators, Inc. (referred to herein as “Word & Brown”,
“we” or “our”) understands your concern with privacy and the collection and use of your personal
information while visiting or interacting with the Word & Brown® Website, or any other website
that Company may make available from time to time as well as any mobile application related,
linked, or otherwise connected thereto. (Said websites and mobile application will be collectively
referred to herein as the “Website” unless the particular provision only addresses said mobile
application. In that case, said mobile application will be referred to as the Mobile Application).
We are committed to protecting your privacy. This Privacy Policy sets forth our current privacy
practices with regard to the information we collect when you or your computer or mobile or
wireless electronic device interacts with the Website. By accessing or using the Website or any
related or affiliated site including by clicking to download, install or use the Mobile Application,
you acknowledge that you have read, fully understand, accept and agree to Word & Brown’s
Privacy Policy and knowingly and willingly consent to the information collection, use, and
disclosure practices described in this Privacy Policy. If you do not agree to this Privacy Policy,
you are expressly prohibited from using the Website and you must immediately delete the
Mobile Application from your mobile or wireless electronic device. This Privacy Policy does not
apply to the third party on-line mobile store from whom you install the Mobile Application. We
are not responsible for any data collected by any third party. The amount and type of information
which we receive depends upon how you use the Website


This Website contains information regarding Word & Brown and its services. The services
described in this Website are available only in those states and territories of the U.S. specifically
referred to within the description of each such program. This Privacy Policy does not apply to
Word & Brown’s offline communications, data collection practices or other activities.


If you visit, use or access our Website, we may gather and store certain information about
your visit. Unless specifically provided by you or an authorized party on your behalf, the information
that we collect does not personally identify you and cannot be linked back to you unless you
decide at some point to identify yourself. Whether you are visiting, using, accessing or browsing
the Website, the following information may be collected: The type of browser and operating
system used; the IP address; the date and time you access our site; the number of times you have
accessed our site; whether your computer is enabled for Java or cookies, browser language,
application and plug-ins; the pages you visit and if you linked to the Website from another
website; and the address of that website. We use this information to generate statistics and
measure Website activity to better provide you with a smooth and efficient experience in using
our Website and to create and manage your account.


The information we collect through this Website and from other sources is used to provide
quotations for health insurance coverage through Word & Brown’s health plans and to provide
other products and services to our brokers and/or other third-parties. We may share information
with our contracting health plan carriers during the underwriting process, as well as affiliated
businesses, including but not limited to CHOICE Administrators Insurance Services, Inc., as
necessary, to provide services through such companies. Much of the information we receive is a
significant part of our business. In the future, we might buy, sell, exchange, assign, or trade
business assets, which may include this information. In the event that Word & Brown is
acquired, or substantially all of its assets are acquired, our customer information may be one of
the transferred assets to the extent legally permissible. We may also release personal information
when we believe that the release of such information is required by law or is necessary to protect
the rights, property, or safety interests of Word & Brown, or other Website visitors. Word &
Brown may also share personal information, including without limitation, Personally Identifiable
Information (PII), Personal Health Information (PHI), and/or the like with other third party
companies that we have hired or collaborate with to perform services on our behalf.


The Website may contain hypertext links to other World Wide Web sites which are completely
independent of the Website. Word & Brown makes no representation or warranty as to the
accuracy, completeness or authenticity of the information contained in any such hypertext links,
and any hypertext link to the World Wide Web site of another person or entity shall not in any
manner be construed as endorsement by Word & Brown of such person’s or entity’s World Wide
Web site, products or services, and Word & Brown will not be a party to, or in any way monitor
any transaction between you and third party providers of products or services. Furthermore,
Word & Brown has no control over these sites, and the privacy policy of such sites may not
conform to the Privacy Policy or Terms of Use maintained by Word & Brown. As with the
purchase of a product or service through any medium or in any environment, you should use
your best judgment and exercise caution where appropriate. Your linking to any other off-site
pages or other sites is at your own risk. Your confidential use of these sites cannot be guaranteed
by Word & Brown. Word & Brown will not be responsible for any harm that you or any person
may suffer as a result of a breach of confidentiality with respect to your use of these sites or any
information you transmit through such sites.


Cookies are pieces of information that a website transfers to an individual’s hard drive
for recordkeeping purposes so that we may track site and user activity and help improve your
experience. Cookies and similar tracking techniques like tracking pixels, web beacons, and other
tracking technologies may also be used to collect information about your mobile device and your
use of the Mobile Application if you access the Website through a mobile device. You may also
be required to provide certain information about yourself as a condition to downloading,
installing or using the Mobile Application and the Mobile Application may provide you with
opportunities to share information about yourself with others. The use of cookies and similar
tracking techniques is an acceptable industry practice and you will find this practice at most
major websites and mobile applications. We, our affiliates, and/or our business partners may use
cookies and similar tracking technologies on or through our Website. By showing how and when
visitors use the site, cookies and similar tracking technologies help Word & Brown to better
determine which areas of the Website are popular and which areas are not. Many improvements
and updates to the Website are based on such data as total number of visitors and pages viewed.
However, usage of a cookie or other tracking technology generally is in no way linked to any
personal information while on our Website. A cookie cannot be used to access or otherwise
compromise the data on your hard drive. Most browsers are initially set to accept cookies. If you
prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent.
You may not decline web beacons. However, they can be rendered ineffective by declining all
cookies or by modifying your browser to notify you each time a cookie is tendered allowing you
to decline that cookie on an individual basis. The “Help” portion of the toolbar on most browsers
will tell you how to prevent your browser from accepting new cookies, how to have the browser
notify you when you have a new cookie, or how to disable cookies altogether. If the user rejects
the cookie, it is possible that some parts of our Website will not function properly. You should
be aware that getting a new computer, installing a new browser, upgrading an existing browser,
or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out
cookies, plug-ins, or settings.


The Website receives and stores information which may be personally identifiable to you
(personally identifiable information such as name, address, e-mail address, gender, age, type of
request, and possibly additional information) whenever you and/or your broker provides such
information to us through this Website. We may also obtain information about you from third
parties. In order to apply for or purchase any products or services from or through the Website,
we will obtain information regarding yourself and/or any other party to such transaction(s). This
information is provided to us in order to process any applicable transactions. We may also
receive the aforementioned information when you use any online account management
functionality through us or our affiliates. This personal information is collected and stored in a
manner appropriate to the nature of the data, and may be passed on to our affiliates. Once our
affiliates receive this information, that data also becomes the property of each respective
affiliate. Any request to opt out of future communications from such affiliates must be made
directly to each party. It is important to note that you do not have to provide us with personal
information, however, this may limit your ability to use certain functions of the Website or to
request or apply for certain services, products, and/or information. We will only share your
personal information with third parties as explained in this Policy and as otherwise permitted by


Even though we endeavor to ensure that all available procedural safeguards are integrated
into the Website and we adhere to the generally accepted standards of security in the industry for the
purpose of protecting information provided by visitors to this Website. Transmission of
information through our Website has the potential of being unstable, unreliable and insecure.
Word & Brown makes every effort to ensure the secure collection and transmission of sensitive
user information using industry-accepted data collection and encryption methodologies such as
TLS (Transport Layer Security), SSL (Secure Sockets Layer) and FIPS (Federal Information
Processing standards).: however, there is a risk that such information may be illegally
intercepted. We maintain up-to-date physical, electronic, and processing safeguards that restrict
unauthorized access to your information. These security procedures include locked files and
information system security measures such as user passwords, data encryption and firewall
technology. Word & Brown employees are regularly trained on, and are required to comply with
our policies and procedures focused on protecting the confidentiality of your information.


The Website is not designed for or intentionally targeted at children thirteen (13) years
of age or younger. The Website complies with the Children’s Online Privacy Protection Act of 1998
(COPPA). COPPA, and its accompanying Federal Trade Commission (FTC) regulation, protects
the privacy of children using the Internet. Word & Brown does not knowingly collect or solicit
PII from children under 13. The Website is not intended to solicit information of any kind from
children under 13, and is designed to block our knowing acceptance of any such information
unless such information is provided by or with the consent of the child’s parents or legal
guardians. It is possible that by fraud or deception we may receive information pertaining to
children under 13. If we are notified of this, as soon as we verify the information, we will
immediately obtain parental consent or otherwise delete the information from our servers. If you
want to notify us of our receipt of information by children under 13, please do so by emailing us


You have the right to access and edit the PII that you have provided to us. You may change
any of your PII in your account online at any time by linking to your account in accordance with
instructions posted elsewhere on the Website. You may also access and correct your PII and
privacy preferences by writing us at Word & Brown Insurance Administrators, Inc., 721 S.
Parker, Orange, CA 92868. You can also contact us by email at You should be cautious about sending PII updates through
unencrypted email. Please include your name, address, and/or e-mail address when you contact

We encourage you to promptly update your PII if it changes. You may request that the
information on your account be deleted or removed, however, because we keep track of past
transactions, you cannot delete information associated with past transactions on this Website. In
addition, it may be impossible to completely delete your information without some residual
information because of backups.


From time-to-time, we may offer free e-newsletters and send out promotional e-mails as a
service to our visitors. We send e-mails only if the user has not opted out from receiving such
communications from Word & Brown or its affiliates through the Website.


The Word & Brown Website may contain customized pages or channels to or from third
party social media/networking sites and/or links to social media/networking sites. If you use any of
these third party social media/networking sites, please be informed that Word & Brown shall
only be deemed a passive conduit of information and will not be liable for any information
transmitted by or through any of these sites. Any information that is disclosed in and through
third party social media/networking sites becomes public information. Please be advised that you
should exercise caution before disclosing your personal information via any social media pages
or channels, which you do at your own risk. If you chose to do so, you may receive unsolicited
emails or “spam.” Word & Brown cannot safeguard the privacy of personal information that is
disclosed and can be viewed or accessed online in this manner.


Most web browsers and some mobile operating systems [and the Mobile Application] include a
Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not
to have data about your online browsing activities monitored and collected. No uniform
technology standard for recognizing and implementing DNT signals has been finalized. As such,
we do not currently respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online tracking is adopted
that we must follow in the future, we will inform you about that practice in a revised version of
this Privacy Policy.


Word & Brown has the right, in its sole and absolute discretion, to update this Privacy
Policy at any time without notice. It is your responsibility to review this Privacy Policy for any changes.
When this Privacy Policy is updated, we will indicate the date of revision at the top of this
privacy page. We encourage you to periodically review this Privacy Policy to remain informed
about how we are helping to protect the personal information we collect. Your continued use of
the Website and service constitutes your agreement to abide by and be bound by this Privacy
Policy, including any updates thereto.


This Privacy Policy, and the applicable TOU for each of Word & Brown’s Websites,
constitutes the entire agreement between you and Word & Brown relating to the use of the Website.
Additional terms and conditions may apply when you use any third party services or access any
linked websites.


If any provision of this Privacy Policy is deemed invalid by a court of competent
jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this
Policy, which shall remain in full force and effect.


No waiver of any term of this Policy shall be deemed a further or continuing waiver of that
term or any other term. Word & Brown’s failure to assert any right or provision under this Privacy
Policy or any other Agreement shall not constitute a waiver of that right or provision.


The section and paragraph headings used in this Privacy Policy are inserted for convenience
only and will not affect the meaning or interpretation of this Privacy Policy.


If you have any questions regarding this Privacy Policy, the practices of this Website, or
your specific dealings with this Website, you can contact the Word & Brown Compliance Division by
emailing: or by calling our Help Desk at (877) 440-9469.