The Competitive Advantage of
Client Experience

Your One Team For All Service-Related Questions

Our team of Account Managers is available to provide on-demand assistance to help you respond to opportunities, troubleshoot client issues, and keep your clients happy. Turn to us for whatever you need.

  • General Questions

    Your Account Manager can help you get answers to any questions regarding your group, or coverage and plan information. 

  • Technology

    We have your back on technology-related questions — from Online Enrollment, HRIS and Benefits Administration, API connections, and tools and resources.

  • Searches & Requests

    We’ll work with you to ensure your clients have access to the doctors, hospitals, and prescription drug benefits they want in the health plans they are considering. 

  • Account Questions

    If you and your clients have billing, claims, commissions, or other account-related questions, we’re standing by to do the necessary research and deliver answers.

  • Compliance

    You — and your clients — can rely on the Client Experience team for answers to any of your questions on changing compliance rules and employee benefits regulations. 

  • Maintenance

    Throughout the year, you can expect help from our team to help you make whatever changes you and your clients need to make. We are here for you.

Seize the Opportunity

Talk to a representative and find out how to get started with Word & Brown.