Contact us


The Nevada staff assists brokers throughout the state with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.

Cindy West

Regional Vice President

Cindy West has more than 25 years of industry experience starting at Blue Cross of California. Cindy’s knowledge and drive earned her multi-year recognition as a top regional and national sales leader. She joined a start-up insurer in 2012, achieving 200% business growth

Cindy moved to Word & Brown in 2014 as Field Sales Director, and earned a promotion to RVP in 2017. She added responsibility for Nevada in 2022. She is active with the Los Angeles, Santa Barbara, and Ventura County chapters of CAHIP and NABIP.

PHONE:800.869.6989 x6225


Regional Sales Manager

Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.

Ken LaRovere

Regional Sales Manager

PHONE:800.606.4996 x6614


Inside Sales Representative

The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.

Mona Hannah

Sr. Inside Sales Representative

PHONE:800.606.4996 x6613


Sales Support Specialists

Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.

Megan Stone

Sales Support Specialist

PHONE:800.869.6989 x6228


Jerry Villela

Sales Support Specialist

PHONE:800.606.4996 x6615