Contact Us

Northern California

The Northern California region encompasses 48 counties and stretches from the California-Oregon border south to Monterey, Kings, Tulare, and Inyo counties in Central California. The staff assists brokers with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.

Jim Pippins

Regional Vice President

Jim Pippins has 20+ years of experience in the health insurance industry. He oversees a region with 48 counties stretching from the California-Oregon border south to Central California.

Jim joined Word & Brown as a Broker Service Representative in 2007. He earned multiple promotions while building and managing an Elite Partner book of business, supporting enrollments region-wide, and expanding key broker and agency relationships. He became Regional Vice President in 2022.

PHONE:800.255.9673 x6416

EMAIL:


Main Campus

701 South Parker

Suite 8000

Orange, California 92868

Phone: 800.255.9673

Regional Sales Managers

Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.

Teri Blake

Regional Sales Manager

PHONE:800.255.9673 x6429

EMAIL:

Robert Coronel

Regional Sales Manager

PHONE:800.255.9673 x6439

EMAIL:

Don Pool

Regional Sales Manager

PHONE:800.255.9673 x6417

EMAIL:

Patricia Rodriguez

Regional Sales Manager

PHONE:800.255.9673 x6410

EMAIL:

Scott Stoddard

Regional Sales Manager

PHONE:800.255.9673 x6430

EMAIL:


Inside Sales Representatives

The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.

Kay Beranek

Senior Inside Sales Representative

PHONE:800.255.9673 x6411

EMAIL:

Rebecca Ebrahimi

Inside Sales Representative

PHONE:800.255.9673 x6409

EMAIL:

Brian Lynch

Inside Sales Representative

PHONE:800.255.9673 x6423

EMAIL:


Enrollment Specialists

You can count on our Enrollment Specialists to make presentations on your behalf, alongside you, by phone, or online via webinar — it’s your choice. They'll cover all of the basics (like plan benefits, worksheets, and added perks), whether it’s an initial open enrollment or a renewal meeting. They'll pre-scrub your cases to ensure smooth sailing through Underwriting.

Adella Espain

Enrollment Specialist

PHONE:800.255.9673

EMAIL:


Sales Support Specialists

Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.

Dave Morrison

Sales Support Specialist

PHONE:800.255.9673 x4608

EMAIL:

Katrina Padilla

Sales Support Specialist

PHONE:800.255.9673 x6422

EMAIL: