Meet the team

Jessica Word

Chief Executive Officer

The Word & Brown General Agency


Jessica Word is Chief Executive Officer (CEO) of the Word & Brown General Agency, the recognized leader in developing and distributing comprehensive health benefit plan models and insurance solutions through licensed brokers.
 
She was named CEO in December 2021, after serving more than eight years as General Agency President. Jessica’s broad experience working across The Word & Brown Companies has given her great insight into different facets of the insurance industry. After working in several departments across the organization while in high school and college, she began her professional career as a renewal specialist with Word & Brown’s sister company, CHOICE Administrators, in 2000. Her work highlights include executive management, sales, claims, benefits administration, and broker services. Her thorough understanding of the business led to the implementation of many process improvements to enhance both the broker and consumer experience in the past two decades.
 
Prior to being named President in 2013, she was Executive Vice President of Operations for Word & Brown, managing small- and mid-sized Group Underwriting, Individual and Family Plan Underwriting, Product Management, Broker Services, Customer Care, and Plan Maintenance.
 
In addition to her leadership role at Word & Brown, Jessica is a member of the California Chamber of Commerce (CalChamber) Board of Directors. She joined the business group in 2020. She is also a member of the Board of Directors at the Center for Leadership, California State University, Fullerton (CSUF), and an active member of the Orange County Chapter of the Connected Women of Influence. Jessica previously served as Vice President of Communications and Public Affairs for the Orange County Association of Health Underwriters (OCAHU). She is also the lead for the National Association of Health Underwriters (NAHU) first-ever Technology Committee.
 
Jessica was an Excellence in Leadership Development Honoree (for Innovation) in 2020 by CSUF’s College of Business and Economics. She served as a mentor for the CSUF Titan Women’s Collective for the Center for Entrepreneurship, serving women in their senior year. She was a CEO panelist in 2019 for the “Connected Women of Influence” event in Orange County. Jessica is a multi-year nominee for the Orange County Business Journal Women In Business Award and Innovator of the Year Award
 
Jessica’s contributions to the insurance industry led to recognition by CEO Today magazine in 2019 as a health care CEO award winner. She was named in 2018 one of the “Top Women in Benefit Advising” by the editors of Employee Benefit Adviser. She was recipient of a Bronze Stevie® Award for Women in Business in 2015. Jessica regularly contributes to industry publications including California Broker, Employee Benefit News, and American Benefit Specialist published by NAHU, as well as the Orange County Business Journal.

Jessica earned her Bachelor’s degree in Business Administration from California State University, Fullerton. She has a Registered Health Underwriter (RHU) designation.


CO-Founders

John M. Word III
Edward J. "Rusty" Brown, Jr.

Executive Leadership

Jessica Word
Marc McGinnis
Scott Diehl
Joe De La Cruz

Regional Vice Presidents

Cindy West
Jim Pippins
Michele Isaly
Vanessa Benitez

Leadership

Emily Crognale
Paul Roberts
Paul Tran
Dena Allchin
Karen DeFazio
Dientre Le’on
Lydia Robledo
Ken Venier