Meet the team

Scott Diehl

Vice President of Product & Digital Strategy

The Word & Brown General Agency


In his product and digital management leadership role at Word & Brown, Scott Diehl oversees software and insurance product strategy, including identification of market trends as well as consumer and broker demands in the health insurance marketplace. 

He manages the strategic product roadmap for Word & Brown and all aspects of software and product development, including conception, evolution, launch, release management, and marketing to build maximum adoption. 

Scott provides strategic guidance by overseeing the design, development, and execution of personalization technology to deliver best-in-class customer experience, while also supporting development and refinement of digital journeys across the web and apps to engage consumers through the customer lifecycle.

Prior to his 2019 promotion to his current role, Scott was Vice President of Product Management. He first joined Word & Brown as a Regional Sales Manager in 2005. Previously, Scott was an independent broker for nearly three years. He began his insurance career as an account service representative at Blue Shield of California.

Scott is a sought-after speaker on technology, online enrollment, and security. He occasionally shares insight on what’s happening in the industry in Word & Brown’s broker newsletter and blog.

CO-Founders

John M. Word III
Edward J. "Rusty" Brown, Jr.

Executive Leadership

Jessica Word
Marc McGinnis
Scott Diehl

Regional Vice Presidents

Cindy West
Matt Leslie
Michele Isaly
Vanessa Benitez
Marc A. McGinnis

Leadership

Dientre Le’on
Emily Crognale
Karen DeFazio
Ken Venier
Lydia Robledo
Paul Roberts
Paul Tran