Vice President of Strategic Partnerships
The Word & Brown General Agency
Paul Tran is Vice President of Strategic Partnerships, where he oversees the Client Experience department, Elite Agency Partners, Carrier Relations, Renewal Retention, and Compliance. He was promoted to Vice President in 2023.
He is responsible for the direction and continuous improvement of strategic partnerships for Word & Brown, ensuring the highest level of customer satisfaction. He provides leadership, strategic direction, and manages the development and execution of retention and growth strategies.
Paul works with Sales, Marketing, Operations, and Product Division team members to develop and implement comprehensive programs, systems, tactics, metrics, budget resource requirements, and action plans to grow and support sales revenue goals in targeted geographic regions.
Previously, he was Director of Operations at Word & Brown from 2017 to 2022. Paul first joined the company in 2008 as Manager of Individual and Family Plan (IFP), Mid-Size Group, and Nevada Underwriting.