Meet the team

Emily Crognale

Vice President of Client Experience

The Word & Brown General Agency

Emily is Word & Brown’s Vice President of Client Experience, where she provides direction and leadership for a team of Account Managers committed to service enhancement for Word & Brown brokers and their clients. She took over supervision of the group in 2019. She was promoted to her current role in 2023.
The Client Experience department’s goal is to provide a single point of contact for brokers in search of the right answer to a diverse roster of topics – helping enhance customer service and improve client retention for brokers. Account Managers handle general group, plan, and coverage change inquiries as well as providing answers to questions regarding technology, provider searches, billing, claims, commissions, and compliance.
Emily was a producer for several years at one of our largest agency partners prior to joining Word & Brown in 2014. As an Inside Sales Representative, she developed strong relationships with brokers, which helped create successful sales opportunities. Emily consistently grew revenue year-over-year, while also contributing to other areas as a subject matter expert on sales and quoting.


John M. Word III
Edward J. "Rusty" Brown, Jr.

Executive Leadership

Jessica Word
Marc McGinnis
Vanessa Benitez
Emily Crognale
Jason Culp
Scott Diehl
Linh Huynh
Paul Tran

Regional Vice Presidents

Nick Bramson
Tawny Friedly
Cindy West


Dena Allchin
Paul Roberts
Karen DeFazio