Meet the team

Emily Crognale

Senior Director of Account Management

Proud Employee Since 2014

Emily is Word & Brown’s Senior Director of Account Management, where she provides direction and leadership for the Account Management team committed to service enhancement for Word & Brown brokers and their clients. She took over supervision of the group in 2019.
The Account Management department’s goal is to provide a single point of contact for brokers in search of the right answer to a diverse roster of topics – helping enhance customer service and improve client retention for brokers. Account Management handles general group, plan, and coverage change inquiries as well providing answers to questions regarding technology, provider searches, billing, claims, commissions, and compliance.
Emily was a producer for several years at one of our largest agency partners prior to joining Word & Brown in 2014. As an Inside Sales Representative, she developed strong relationships with brokers, which helped create successful sales opportunities. Emily consistently grew revenue year-over-year, while also contributing to other areas as a subject matter expert on sales and quoting.


John M. Word III
Edward J. "Rusty" Brown, Jr.

Executive Leadership

Jessica Word
Marc McGinnis
Scott Diehl
Joe De La Cruz

Regional Vice Presidents

Cindy West
Jim Pippins
Michele Isaly
Vanessa Benitez


Emily Crognale
Paul Roberts
Paul Tran
Dena Allchin
Karen DeFazio
Dientre Le’on
Lydia Robledo
Ken Venier