Meet the team

In her Director of Underwriting role at Word & Brown, Lydia Robledo is responsible for Small Group and Large Group Underwriting and Individual & Family Plans (IFP). 

Lydia provides strategic direction and oversight of operations to ensure organizational best practices, continuous improvement of operations, and achievement of the highest levels of customer satisfaction.

A licensed accident, health, and life insurance agent, Lydia understands the challenges faced by brokers. She routinely partners with Sales, Customer Care, and other Word & Brown departments to develop tools and resources to help brokers increase new business and enhance their service to clients.

In 19 years at The Word & Brown Companies, Lydia has earned multiple promotions and recognition for her work. She joined the organization’s former employee benefits administration division in 2004 as a call center service representative, earning two promotions before transitioning to Underwriting in 2006.