Meet the team

Lydia Robledo

Director of Underwriting

Proud Employee Since 2004

In her Director of Underwriting role at Word & Brown, Lydia Robledo is responsible for Small Group and Large Group Underwriting and Individual & Family Plans (IFP). 

Lydia provides strategic direction and oversight of operations to ensure organizational best practices, continuous improvement of operations, and achievement of the highest levels of customer satisfaction.

A licensed accident, health, and life insurance agent, Lydia understands the challenges faced by brokers. She routinely partners with Sales, Customer Care, and other Word & Brown departments to develop tools and resources to help brokers increase new business and enhance their service to clients.

In 19 years at The Word & Brown Companies, Lydia has earned multiple promotions and recognition for her work. She joined the organization’s former employee benefits administration division in 2004 as a call center service representative, earning two promotions before transitioning to Underwriting in 2006.


John M. Word III
Edward J. "Rusty" Brown, Jr.

Executive Leadership

Jessica Word
Marc McGinnis
Vanessa Benitez
Scott Diehl
Joe De La Cruz
Linh Huynh
Paul Tran
Emily Crognale

Regional Vice Presidents

Cindy West
Marc A. McGinnis
Michele Isaly
Tawny Friedly


Paul Roberts
Dena Allchin
Karen DeFazio
Lydia Robledo
Dientre Le’on
Ken Venier