Director of Operations and Underwriting
In her Director of Operations and Underwriting role at Word & Brown, Lydia Robledo is responsible for Small Group and Large Group Underwriting, Individual & Family Plans (IFP), Broker Resources, Plan Maintenance, and Compliance. She was promoted to this position in 2018, following 12 years as Director of Underwriting.
Lydia provides strategic direction and oversight of operations to ensure organizational best practices, continuous improvement of operations, and achievement of the highest levels of customer satisfaction.
A licensed accident, health, and life insurance agent, Lydia understands the challenges faced by brokers. She routinely partners with Sales, Customer Care, and other Word & Brown departments to develop tools and resources to help brokers increase new business and enhance their service to clients.
In 14 years at The Word & Brown Companies, Lydia has earned multiple promotions and recognition for her work. She joined the organization’s former employee benefits administration division in 2004 as a call center service representative, earning two promotions before transitioning to Underwriting in 2006.